If you need to skip a therapy session or meet at a different time, you can always cancel your session and/or message your therapist from the platform. Since therapists work on set schedules, please do your best to respect their time and give them as much advance notice as possible.
If you miss a session without notifying your therapist, or cancel less than 24 hours before your scheduled session, Samata Health will need to pay your therapist for the time they reserved for your session. As a result, the missed or cancelled session will be deducted from your session balance in your Student Support Package as if you’d attended that session. However, this will not be the case if you notify your therapist more than 24 hours before your scheduled session.